Privacy Policy

1. Introduction & Overview

Welcome to Melatolia Soft Linen. We respect your personal privacy and are deeply committed to protecting your personal information. This Privacy Policy outlines our principles regarding the collection, processing, safeguarding, and disclosure of personal data when you browse our website, explore our premium towel collections, or interact with our sales and customer service teams.

2. Information We Collect

Depending on your interactions with our website, we may collect and process the following categories of information:

• Contact & Inquiry Details: When you complete our contact or wholesale inquiry forms, we collect your full name, email address, telephone number, subject matter, and message text.
• Technical & Browsing Data: When you access our digital platform, our servers automatically log technical parameters such as your Internet Protocol (IP) address, browser software, operating system, referring URLs, and timestamps.
• Preferences & Localization: Selected site language (English or Turkish) and session identifiers necessary for smooth site navigation.

3. Purpose and Legal Grounds for Processing

We process your personal information strictly for legitimate commercial and operational purposes, including:

• Responding promptly to your inquiries regarding our 100% Aegean Turkish cotton towel sets, custom production, and wholesale export pricing.
• Facilitating business communications and preparing customized product catalogs and proposals.
• Maintaining, securing, and optimizing website functionality, detecting technical bugs, and preventing fraudulent submissions.
• Complying with applicable statutory regulations, commercial record-keeping, and legal requests.

4. Data Sharing & Third-Party Disclosure

Melatolia Soft Linen does not sell, rent, or trade your personal data to third parties for commercial or marketing gains. Your data is shared exclusively under strict confidentiality agreements with trusted service providers who assist our operations, such as:

• Secure cloud infrastructure and web hosting service providers.
• Authorized logistics and courier partners strictly when delivering commercial sample orders.
• Competent public authorities and law enforcement entities solely when required by mandatory statutory obligations.

5. Data Security & Storage Standards

We apply robust administrative, technical, and physical security measures to safeguard your personal data against accidental loss, unauthorized access, alteration, and unlawful disclosure. All data transmissions across our platform are secured with industry-standard TLS/SSL (Transport Layer Security) 256-bit encryption. Personal information is retained only for as long as necessary to fulfill the operational purposes described herein or to meet statutory preservation mandates.

6. Your Privacy Rights

Under international privacy frameworks (including GDPR where applicable), you possess the following rights regarding your personal information:

• The right to verify whether your personal data is being processed and to request access to copies of your data.
• The right to request immediate correction of inaccurate or incomplete personal records.
• The right to request the deletion or erasure of your personal records where legitimate retention grounds no longer apply.
• The right to object to or request the restriction of processing under specific circumstances.

7. Contacting Us

If you have any questions regarding this Privacy Policy, wish to exercise any of your data rights, or have feedback concerning data handling, please contact our data governance team via the contact form on our website or through our official email address.