25.09.2026
1. Identity of the Data Controller
In accordance with applicable personal data protection laws, Melatolia Soft Linen acts as the Data Controller responsible for the lawful processing and safeguarding of your personal data collected via this digital platform.
2. Processed Categories of Personal Data
Our organization processes the following categories of data strictly within the framework of our business activities:
- Identity Information: First name, last name, and title provided in contact and inquiry submissions.
- Contact Information: Email address, business phone number, and physical office or shipping destination.
- Customer & Transaction Information: Specific inquiry subjects, requested product specifications (bath towels, luxury sets, GSM requirements), order quantities, and message records.
- System & Transaction Security Data: IP address logs, session cookies, connection timestamps, and browser user-agent signatures.
3. Legal Grounds & Processing Purposes
Your personal data is collected through electronic forms, email correspondence, and automated system logs. Processing operations rely on the following statutory legal bases:
- Establishment or Performance of a Contract: Providing customized price quotes, wholesale delivery terms, and order handling.
- Legitimate Interests: Improving service standards, responding efficiently to global customer inquiries, and ensuring digital platform security.
- Legal Obligations: Compliance with electronic commerce laws, international export guidelines, and tax reporting regulations.
4. Transfer of Personal Data to Third Parties
Your personal records may be transferred strictly on a need-to-know basis and in full compliance with legal safeguards to:
- Infrastructure, cloud hosting, and database service providers under confidentiality protocols.
- Logistics, forwarding, and customs clearance partners for shipment fulfillment.
- Authorized government bodies, administrative agencies, or legal authorities when legally mandated.
5. Rights of the Data Subject
As a data subject, you are entitled to exercise the following statutory rights at any time:
- Ascertain whether your personal data is being processed by our organization.
- Request detailed information if your personal data has been processed.
- Inquire about the purpose of data processing and whether data is utilized in accordance with its designated purpose.
- Request the correction of incomplete, inaccurate, or outdated personal data.
- Request the deletion or destruction of personal data under applicable statutory criteria.
- Object to any unfavorable outcome generated solely through automated decision-making systems.
- Claim compensation for damages suffered as a result of unlawful data processing.
6. Application & Contact Procedure
To exercise any of the rights enumerated above, you may submit your formal request containing sufficient proof of identity via our website contact form or directly through our corporate email channels. All submitted inquiries will be processed and concluded within statutory time limits.
